When and where will ENGAGE20 be held?

  • Aug. 20-23, 2020, Gaylord Rockies Resort & Convention Center in the greater Denver area (Aurora, Colorado)

When should I plan to arrive in the Denver area for ENGAGE20?

  • If you plan on attending a pre-conference session Thursday, Aug. 20, we recommend you arrive the evening of Wednesday, Aug. 19.
  • If you are not planning on attending a pre-conference session, you should plan to arrive Thursday, Aug. 20, as we will kick off ENGAGE20 with our opening reception in the Knowledge Center that evening.

Can I look at breakout sessions online before I register for the conference?

  • You can see a high-level agenda here.
    By April, we will post the entire course catalog on the ENGAGE20 website, currently we are fine-tuning the course offerings to ensure we deliver the most relevant content.

If I have a question about ENGAGE20, who should I ask?


What is the cost to attend ENGAGE20?

  • Visit our ENGAGE20 Pricing page for details.
  • NOTE: Hotel expenses are not included with ENGAGE20 registration fees. Attendees are responsible for making reservations with the Gaylord Rockies at their own expense. Gaylord Rockies is offering ENGAGE20 attendees a discounted rate of $195 per night, plus taxes and fees. Please refer to “Greenway Health ENGAGE20” to receive this rate.

Can I get a discount on registration?

  • If you register two or more attendees from your practice you will qualify for our group pricing discount.
  • The only other way to receive a discount is by completing challenges and earning points through the Greenway Champions program. For more information on joining Greenway Champions please contact
  • Any questions regarding discounts should be sent to

What is included in the full conference registration for ENGAGE20?

  • Admission to general session to hear Greenway leadership and keynote speakers
  • All breakout sessions
  • Access to the Knowledge Center (including Help Center)
  • Evening receptions on Thursday and Friday night
  • Admission to the ENGAGE20 closing celebration on Saturday night
  • Breakfast on Friday, Saturday, and Sunday
  • Lunch on Friday and Saturday

What's included in the VIP package for ENGAGE20?

  • An ENGAGE20 VIP package contains everything included in a full conference registration PLUS:

    • Opportunity to book an upgraded hotel room at no extra charge
    • A champagne toast with Greenway leadership
    • Knowledge Center:
      • Early access and sneak peek of the Knowledge Center and Greenway store before the opening reception
      • $50 Greenway store gift card
      • VIP access to the Help Center  
    • Reserved seating in general session (all three days)
    • VIP access to the Headshot Lounge
    • Meet and greets with VIP speakers
    • VIP event concierge
    • VIP registration line
    • Special VIP giveaway
    • VIP session assistant desk
    • Gold VIP lanyard
    • Special spa discounts
    • Closing reception:
      • Separate entry line
      • First access to the party
      • Reserved seating throughout the party
    • Complimentary daily self-parking
    • Event survival kit

Can I bring a guest and what will guests have access to?

  • Yes! Guest passes are available for purchase during registration for $250 per person. Guests can attend the opening reception on Thursday, the Networking Reception on Friday, and the Closing Celebration on Saturday evening. Guests will not be allowed in breakout sessions, General Session, or Knowledge Center except during receptions.

What is the cancellation policy for ENGAGE20?

  • Limited Time pricing is non-refundable. Early Bird and Standard Conference Rate pricing are subject to a $100 cancellation fee per ticket purchased.


How do I make hotel reservations?

  • Hotel reservations are available at a discounted rate of $195 per night, plus taxes and fees through the ENGAGE20 registration portal. Reservations for ENGAGE20 will not be available through or any other travel/booking site.

How do I get to the hotel from the airport?

  • Taxi, Uber, and the RTD Denver Train System are all available from the ground transportation area of the airport in the lower level by baggage claim.

    • The RTD Denver Train System at the Denver airport is just one stop away from the Gaylord Rockies drop-off point (61st and Pena). From there, the Gaylord Rockies has a complimentary shuttle that runs continuously every 30 minutes to/from the hotel.

      • Hours: 4:30 a.m. – 11:30 p.m. daily

        • Station pick-up: :00 and :30
        • Hotel pick-up: :20 and :50


What can I expect from the sessions at ENGAGE20?

  • Focused education sessions have been created or updated to better serve you. They include:

    • Product Training for Beginners: For new staff or staff cross-training on basic functionalities of products, based on practice needs and goals.
    • Product Optimization for Advanced Users: Advanced sessions for users who want more in-depth information on their core Greenway solutions.
    • Managing Healthcare Reform: Curriculum designed to teach users about government policy and how to thrive amid the shift to value-based payment models.
    • Practice Success: Sessions dedicated to helping practices fulfill their goals through population health, revenue cycle management, and compliance with the latest healthcare reform policies.
    • Professional Development: Sessions focused on helping users grow their personal business skills, which ultimately will enable them to help transform their practices.
  • All breakout sessions are designed to suit your experience and familiarity with our platforms. We will offer both beginner-level sessions and advanced-level sessions. Expert Greenway team members will staff the sessions to ensure appropriate content and thorough answers to questions.
  • We will also have several customer-led and customer co-led sessions to enable peer-to-peer education. We’re still looking for more customer participants! If you would like to participate, please contact
  • Stay tuned for additional breakout session content information!

What are the pre-conference sessions?

  • ENGAGE20 will once again host a pre-conference day on Thursday, Aug. 20, 2020.
  • The day is split into two sessions: morning (8 a.m.-noon) and afternoon (1-5 p.m.).
  • Each session block will feature a variety of workshop sessions for Prime Suite and Intergy. Please note that space is limited for each of these sessions.
  • Pre-conference workshops are NOT included in the ENGAGE20 conference registration fee and must be purchased separately for $350 per person per session.

If I am not sure what to sign up for, is there someone who can help me choose my breakout sessions?

  • Although we encourage you to navigate the user-friendly session tool online, we also offer two ways to help:

    • If you have trouble navigating or using the catalog tool (e.g., you cannot log in, have trouble paying, or don’t understand how to build your schedule), please call 877-301-5568 or email for assistance.
    • If you are not sure which sessions to take (i.e., “I’m a new Intergy user — help me figure out the right classes”), please email 


How can I connect with Greenway experts onsite?

  • The Help Center inside the Knowledge Center will provide walk-in Q&A support for conference attendees. You can talk with a Greenway team member about a variety of topics. Because the Help Center is run on a first-come, first-served basis, you may sometimes have to wait for assistance.
  • Ask the Expert sessions (inside the Knowledge Center) are fee-based, appointment-only sessions with Greenway technical experts. You can bring lists of specific issues or questions to be addressed during the session. A 30-minute session costs $50 and can be purchased during registration.

Will there be an expo hall where I can talk to Greenway Marketplace partners?

  • Yes! The Knowledge Center will also include a large expo hall area where Greenway Marketplace Partners will be available.
  • Marketplace Partners are an important part of the Greenway solution structure, and you’ll want to connect with as many of them on-site as possible.
  • In addition, Greenway will have a large booth where you can learn more about our ambulatory platform solutions, including EHR, PM, Greenway Revenue Services, Community, Patient, Mobile, Clearinghouse, and more.

Will there be a Greenway promotional store where I can buy branded merchandise?

  • Yes! You can purchase Greenway-branded merchandise, including T-shirts, bags, and other swag items in the Knowledge Center.

What should I pack for ENGAGE20?

  • General conference attire is business casual. However, be sure to glance over the agenda for activities where more formal attire would be appropriate.
  • Bring your favorite blouse or blazer if you want to take advantage of our complimentary Headshot Lounge.
  • Stay tuned for more information on our closing celebration! We’ll announce the party theme and attire details soon.

    Will there be a mobile app for ENGAGE20?

    • Back by popular demand, Greenway will offer a powerful mobile app to use before, during, and after the event.
    • The free app will be available for download in mid-July 2020 on both the Apple and Android app stores.
    • Key features of the mobile app include a social media feed where attendees can post, share photos/videos, “favorite” content, repost content, and find and connect with fellow attendees. The app also includes survey capabilities, allowing you to provide feedback that will help us continue to improve ENGAGE, our products, and our services to better serve our customers.


    Where can I learn more about Denver area attractions?

    Are there restaurants close to the hotel?

    • Gaylord Rockies is home to numerous restaurants. You can view them, here.
    • For more information on where to eat in the area, visit here.

    Still have questions?

    Contact ENGAGE20 support at 877-301-5568 or You can also leave a message on our contact page.